Rant: Places that answer the phone over face-to-face customers..

This morning I went into the doctors' surgery to pick up a sick note for the period I've been ill. (Why they couldn't post it I don't know). There was a large queue of people waiting to speak to the receptionists.. both of whom were on the phone. Such a simple thing I wanted. A piece of paper. I was in half a mind to wait until they hung up and call them on my mobile:

Me: Hello? Yes, I'd like to pick up a doctor's note. The name's (my real name).
Rep.: Yes we've got it, just come in and pick it up.
Me: *waves* Here I am, thanks very much!

*sigh*