Customer Service Shocker!

[azekeil]

OMG! After some considerable difficulties (due to the closure of their Bristol branch), I managed to trace down the company that made and sold me my biker jacket. I told them that the puller for the zip that attaches the jacket to the trousers all the way round had fallen off - they simply asked me for my name and address, told me how to do it and are sending me another one! Wow.. I'm impressed.

Self-service is much better than trying to send the whole damn thing down to Plymouth to have fixed, plus it means I'm not without my jacket - a rather big safety consideration.

Comments

[bex-sgs.livejournal.com]

Wow it not very often you get service like that! Impressive :)