This is a professional service needed so we can forget cheap. We've used in the past Demon, Amen and Via at present. The business is carried on via a call centre but increasingly via an automated full-on bookable website which is linked to a professional money taking service via the customers' credit cards and the bookings for the service will then automatically enter into the company's database. Our problems up to now have been:- expensive phone calls to technical assistance; web pointing failure for days; email pointing failure for weeks; server down; straight lying about status of any of the services! In addition to Alex' comments above we also need self administerable (is there such a word?) email addresses and ftp. I don't know what colo is?? Alex' Mother.
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azekeil
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Date: 2003-12-05 07:52 am (UTC)This is a professional service needed so we can forget cheap. We've used in the past Demon, Amen and Via at present. The business is carried on via a call centre but increasingly via an automated full-on bookable website which is linked to a professional money taking service via the customers' credit cards and the bookings for the service will then automatically enter into the company's database. Our problems up to now have been:- expensive phone calls to technical assistance; web pointing failure for days; email pointing failure for weeks; server down; straight lying about status of any of the services! In addition to Alex' comments above we also need self administerable (is there such a word?) email addresses and ftp. I don't know what colo is?? Alex' Mother.